BikeFix - Bike Servicing App
Application
About
As part of the major UI/UX course assignment, the goal is to conceptualize, design, and develop an app from the ground up. This involves selecting a service area, conducting thorough research, creating user personas, designing wire frames, and developing an interactive prototype.
Automobile
1 Month
2024
Problem Statement
My Solution
Bike owners often struggle with various challenges when it comes to servicing their vehicles. These include difficulty in finding reliable service centers, long waiting times due to unplanned visits, lack of transparency in service charges, and inefficient communication with mechanics. Additionally, there is often no easy way to track a bike’s maintenance history, making servicing an inconvenient and time-consuming task, especially for busy professionals.
BikeFix is your one-stop app for all bike servicing and maintenance needs. Whether you need to book a quick service, check your bike’s health, or order spare parts, BikeFix provides a seamless experience with just a few taps. The app also offers smart features like AI voice command to make bike management even easier. It’s designed for busy bike owners who want to ensure their ride is always in top shape, without any hassle.
Design Process
The BikeFix app was created using a combination of the Design Thinking Process and a User-Centric Approach to ensure that the solution aligns with user needs and resolves their pain points effectively.
Research
Business Analysis
Questionaire
User Interview
Competitive Analysis
Empathy Map
User Persona
Journey Map
Final Output
Visual Design
Prototyping
Reviews
User Testing
Design Work
Mind Map
Flow Chart
Low Fidelity Wireframes
High Fidelity Wireframes
Design System
12 Days
13 Days
5 Days
Competitive Analysis
To understand the market and define a unique value proposition, I analyzed existing apps like GoMechanic, Garageworks and more. This Competitive analysis helped me to developing a Bike Servicing App and was able to identifying and evaluating the competitors to understand their strengths, weaknesses, and market positioning.
Empathy Map
An empathy map helps understand the users perspectives, feelings, and motivations, providing a foundation for building user-centered products. Below is the empathy map for Bike Servicing app project.
What they says
What they does
What they feels
What they thinks
Wants clear charges and no hidden fee
Concerned about quality services
Will Charge high Fees
Unknowingly exchange of original parts
Fitter may Fraud
See Multiple Apps
Biking riding
Ask Friends
Sales executive
Want quality service
Frustrated will SMS services
Want trusted app with payment transparency
Should have more presence of his workshop
Need Trust Service centers
Wants fast work
Home Pickup Servicing
Home Pickup Servicing
Bike Servicing
DMS Operator
See App Reviews
Managing bookings
Low quality vehicle spare parts
User Persona
Journey Map
The user journey map is a process helps visualize how users will move through the app, what challenges they might face, and what opportunities exist to improve their overall experience.
Stages
Need for information
Research
Decide
Service Delivery
Post-Service Evaluation
Steps
Where to find bike repair service centre?
Search for bike repair service centre?
Select bike repair repair service centre?
Book appointment
Rate and review service
Thinking
What are the services offered?
How much will it cost?
Compare prices and reviews
Check for discounts or promotions
What services do I need?
Is the location convenient?
How long will it take?
Will they pick up and deliver?
Was the service good?
Was the price fair?
Doing
Download bike servicing app
Check app reviews
Search for bike repair shops in app
Read service descriptions
Select bike repair shop and schedule appointment
Compare prices and reviews
Drop off bike or wait for pickup
Receive service updates
Provide feedback in app
Share experience on social media
Feeling
Anxious about bike's condition
Overwhelmed by options
Excited to find a good service
Relieved to have found a solution
Satisfied with service
Pain Points
Difficulty finding reliable service
Uncertainty about quality
Inconvenience of taking bike to shop
Long wait times
Lack of transparency in pricing
Opportunities
Provide clear service descriptions
Offer price comparison tool
Offer home pickup and delivery
Provide real-time updates
Encourage customer reviews
Customer Journey Map
Bike Servicing
Expectation
Surya Bibekar
Scenario : Surya is in new city and he wants to do service of his bike
Clear Information about Service Stations
Wants reliable and online
Looking for discount and offers
MIND MAP
Bike Servicing App
Voice Commad
Bot Chat
AI Assistance
Rescheduling Options
Confirmation Notifications
Calendar Integration
Slot Availability
Schedule Service Slot
Exclusive Benefits
Priority Scheduling
Service Bundles
Discounts & Offers
Subscription Plan
Service Completion Updates
Service Due Reminders
Reminder & Notifications
Insurance
Real-time Monitoring
Sensor Integration
Predictive Maintenance
Maintenance Suggestions
Health Reports
Diagnostic Tools
Vehicle Health Tracking
User Comments
Service Offerings
Ratings & Reviews
Map Integration
Search Nearby Service Stations
Warranty Information
Order Tracking
Genuine Parts Catalog
Branded Spare Parts Store
Flow Chart
A user flow is a step by step visual representation of how the user moves through an application and shows what happens at each step along the way.
Bike Service Booking
Style Guide
Typography
For the typography, I chose Poppins as the primary typeface for the BikeFix app. Being a clean and modern sans-serif font, Poppins ensures excellent readability and a professional appearance. Its balanced proportions and simplicity make it ideal for a functional app like BikeFix.
Poppins
28
22
17
34
Poppins
Poppins
Regular
Medium
Semibold
Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk LlMm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz
0 1 2 3 4 5 6 7 8 9 #@$!%&
Colors
For this project we have used Black and Orange as base color for buttons, backgrounds and other main elements. Also used other secondary colors for different types of elements. While creating color palette Accessibility, Usability also considered.
#ECEBEB
##FFFFFF
#F35C23
#2B2B2C
Icons
For the icons, I used the Material Design Library . This library provides a cohesive set of icons that adhere to established design principles, ensuring consistency and clarity across the interface. The icons are intuitive and universally recognizable, making the app more accessible to users. By combining these elements, I created an interface that is not only visually appealing but also user-friendly.
Easily Book and Manage Bike Services with Trusted Mechanics nearby.
BikeFix
Explore and purchase genuine spare parts with doorstep delivery or service center setup.
Track your bike’s real-time health and get predictive maintenance alerts.
Book services, check status, or order parts using convenient AI voice commands.
Curious to see it in action? Check out the prototype below!
Customer Support
24/7 Support
Business Hours
Business Hours
Pricing Transparency
Yes
Yes
Yes
Loyalty Programs &
Discounts
Yes
Yes
Yes
Specialized Services for
Premium Bikes
No
Yes
Yes
App User Experience
User-Friendly
Simple & Focused
Enthusiast-Centric
Emergency Services
Yes
No
No
Payment Options
In-App, Multiple Methods
In-App
In-App
Spare Parts Warranty
Yes
Yes
Yes
Service History
Yes
Yes
Yes
Subscription Plans
Yes
Yes
No
Real-Time Service Tracking
Yes
Yes
Yes
Doorstep Pickup & Drop
Yes
Yes
No
Service Network
Nationwide
Urban Areas
Regional
Regional
Urban & Suburban Areas
Yes
Yes
Yes
Yes
No
Yes
No
Yes
Yes
Yes
In-App
In-App
Yes
Yes
No
Yes
Business Hours
24/7 Support
Yes
Yes
No
Yes
No
No
Basic
Comprehensive
On-Site Servicing
Limited
Yes
No
Service Type
Car & Bike
Bike Only
Bike Only
Bike Only
Car & Bike
User Ratings
4.7
4.1
4.6
4.8
4.6
Features of Apps
Gomechanic
GarageWorks
Bike Fixup
Mechanify
RoadMate
Conclusion
The BikeFix project has been an incredible learning experience for me, both as a designer and as someone striving to solve real-world problems. Through this project, I delved deep into understanding the pain points of bikers and how technology can bridge the gap between their needs and accessible solutions. I learned the importance of user-centered design in creating features like real-time tracking, cost estimation, and service reminders, all of which ensure a seamless and efficient experience for users.
Additionally, working on this app enhanced my skills in creating intuitive user flows, designing visually engaging interfaces, and balancing functionality with aesthetics. I also gained a better understanding of industry standards in UI/UX, from employing a proper grid system to choosing fonts and colors that resonate with the brand’s purpose.
In conclusion, the BikeFix app is not just a platform for bike repairs but also a reflection of my journey in problem-solving through design. It has taught me how to align user needs with technical feasibility and business goals, preparing me for future projects and challenges in the design world.
Logo
The BikeFix logo is a minimalistic and impactful design that combines the letter "B" with a wrench symbol to represent the core service of the app Bike Repair and Maintenance.
Low Fidelity
Low-fidelity designs are a crucial part of the application development process, especially in the early stages of design. These are simplified, often hand-drawn or basic wireframes.
High Fidelity
A High-Fidelity Design is created to showcase a near-final version of the app, providing a realistic and detailed visual representation of the user interface.
